Website handover is the point where your team can operate the site without depending on informal messages from its builders. Collect account ownership, maintenance responsibilities and instructions for common tasks. The exact package depends on whether the site is static, CMS-based or a custom application.
A practical approach
Ask for a practical walkthrough of the operations you will perform. Updating a contact number, restoring a backup and renewing a domain are different tasks and may have different owners. Store access information through an appropriate secure process rather than inside a public document.
Your checklist
- Record domain, hosting and licence ownership.
- Keep a tested backup and a release copy of the site.
- Document escalation contacts and the agreed support period.
For example
For a static website, a handover can include the upload-ready files, source templates and regeneration instructions. For a CMS, it should also explain user roles, editing boundaries and the update process.
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